Tiếng Việt
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Giới thiệu công ty
ADA is a data and artificial intelligence company that designs and executes integrated digital, analytics and marketing solutions. Operating across 10 markets in Asia Pacific, ADA partners with leading brands to drive their digital and data maturity and achieve their business goals.
Mô tả công việc
- Debt Collection:
- Contact customers who have overdue payments through phone calls, emails, and other communication channels.
- Use persuasive and tactful techniques to encourage customers to make payments.
- Maintain a professional and customer-centric approach while dealing with customers in debt.
- Payment Negotiation:
- Analyze customers' financial situations and propose suitable payment plans or alternatives when necessary.
- Negotiate with customers to agree on payment schedules that are acceptable to both parties.
- Document all communication and agreements with customers for record-keeping purposes.
- Dispute Resolution:
- Address customer inquiries and concerns related to billing and outstanding dues.
- Investigate and resolve any disputes or discrepancies in payments.
- Collaborate with relevant departments to resolve customer issues effectively.
- Collections Reporting:
- Maintain accurate and up-to-date records of collection activities and customer interactions.
- Generate regular reports on collection efforts, delinquency rates, and progress toward targets.
- Provide timely updates to the management on outstanding debts and collection performance.
Yêu cầu công việc
- Currently enrolled in a bachelor's degree program in finance, accounting, business administration, or a related field.
- Strong analytical skills with the ability to interpret financial data and identify trends.
- Excellent written and verbal communication skills.
- High level of attention to detail and accuracy.
- Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, SAP).
- Ability to prioritize tasks and manage time effectively to meet deadlines.
- Customer service orientation with the ability to maintain professionalism in challenging situations.
- Ethical conduct and commitment to maintaining confidentiality of financial information.
- Adaptability and willingness to learn new processes and technologies.